Privacy Policy for qigongsigrid.com
Last updated: 5th September 2026
1. Who we are
This privacy policy explains how I collect and use personal information through qigongsigrid.com (the “Website”) and in connection with my online and face-to-face Qigong and Tai Chi classes.
Data controller: Sigrid Selzer
Contact email: qigongsigrid@gmail.com
Postal address: Flat 30, 2 Martin Court, Hastings, TN34 1DY, UK
Website: https://qigongsigrid.com
I am the data controller responsible for deciding how and why your personal information is used, unless this policy says otherwise.
2. Personal information I collect
Depending on how you interact with me, I may collect:
– Identity information: your name and, where relevant, your organisation or business name.
– Contact information: your email address, telephone number, postal address, and other contact details you choose to provide.
– Booking and class information: the class, course, appointment, or event you book; attendance information; your preferences; and communications relating to your booking.
– Transaction information: payment-related details, billing information, and records of purchases or bookings. Payment card details are normally processed directly by my payment provider and are not stored by me.
– Marketing preferences: whether you have agreed to receive marketing and how you interact with those messages.
– Technical information: IP address, browser type, device information, approximate location, operating system, and Website usage information.
– Information you send me: the contents of enquiries, messages, feedback, or other communications.
Please do not send sensitive health information through an ordinary enquiry or booking form unless I specifically ask for it and explain why it is needed. Qigong and Tai Chi classes are not medical treatment, and I do not need detailed medical information to respond to a general enquiry.
3. How I use your information
I may use your personal information to:
– respond to enquiries and provide customer support;
– arrange, manage, and administer online and face-to-face Qigong and Tai Chi classes;
– process bookings, orders, payments, refunds, and related administration;
– send booking confirmations, reminders, schedule changes, and other essential service communications;
– send newsletters, class updates, offers, or other marketing where I have a lawful basis to do so;
– maintain records and manage my relationship with you;
– improve the Website, classes, services, and customer experience;
– prevent fraud, misuse, spam, and security incidents;
– comply with legal, accounting, insurance, tax, and regulatory obligations; and
– establish, exercise, or defend legal claims where necessary.
I will not sell your personal information.
4. Lawful bases for using your information
Under UK data-protection law and, where applicable, EU/EEA data-protection law, I rely on one or more of the following lawful bases:
Purpose / Possible lawful basis
Responding to an enquiry / Taking steps at your request before entering into a contract, or legitimate interests
Managing a booking or class / Performance of a contract
Processing payments and refunds / Performance of a contract and legal obligations
Sending essential service messages / Performance of a contract or legitimate interests
Sending marketing communications / Consent, or another lawful basis permitted by applicable law Keeping financial and business records / Legal obligation
Protecting the Website and preventing abuse / Legitimate interests and, where required, legal obligations
Improving my services / Legitimate interests, consent where required, or anonymised information
Where I rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent.
5. Marketing communications
I may send marketing emails or messages about classes, workshops, events, services, or related offers where I have a lawful basis to do so.
You can stop receiving marketing communications at any time by:
– clicking the unsubscribe link in a marketing email;
– replying to the message with a request to unsubscribe; or
– contacting me using the details in the “Contact me” section below.
Even if you opt out of marketing, I may still send essential messages about a booking, payment, class, safety matter, or other service you have requested.
6. Cookies and similar technologies
The Website may use cookies and similar technologies. Cookies are small text files stored on your device.
I may use:
– strictly necessary cookies required for the Website, forms, bookings, security, or payments to work;
– preference cookies that remember choices you make; and
– analytics or marketing cookies only where required consent has been obtained.
– If you do not use non-essential cookies: The Website uses only necessary cookies and does not use analytics or advertising cookies.
You can also control cookies through your browser settings. Blocking necessary cookies may affect Website functionality.
7. Who I share information with
I may share personal information with trusted service providers where necessary to operate my business and provide the Website and classes. These may include:
– Website hosting, security, maintenance, and form providers;
– booking, scheduling, or class-management providers;
– payment processors and banks;
– email, SMS, or marketing-platform providers;
– accounting, tax, legal, insurance, and professional advisers;
– analytics, communications, or customer-support providers; and
– public authorities, courts, regulators, or law-enforcement bodies where I am legally required to do so.
I require service providers to handle personal information appropriately and only for authorised purposes. I do not allow service providers to use your information for their own unrelated marketing. I use Contact Form & and Google analytics
8. International transfers
Some service providers may process personal information outside the United Kingdom or the European Economic Area. If information is transferred internationally, I will use an appropriate legal safeguard where required, such as an adequacy decision, the UK International Data Transfer Agreement or Addendum, EU Standard Contractual Clauses, or another lawful safeguard.
9. How long I keep information
I keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, insurance, reporting, and dispute-resolution requirements.
Typical retention periods are:
– Enquiry records: 12 months after the last contact.
– Booking and class records: 12 months after the last contact.
– Payment and accounting records: HMRC stipulated 5 years.
– Marketing records: until you unsubscribe, plus a limited suppression record so I can respect your request.
– Website security and technical logs: 3 months.
When information is no longer needed, I will securely delete it or anonymise it.
10. Data security
I use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure passwords, software updates, backups, encryption where available, and using reputable service providers.
No online transmission or storage system is completely secure, so I cannot guarantee absolute security.
11. Your data-protection rights
Depending on the circumstances and applicable law, you may have the right to:
– ask for a copy of the personal information I hold about you;
– ask me to correct inaccurate or incomplete information;
– ask me to delete your information;
– ask me to restrict how I use your information;
– object to processing based on legitimate interests, including direct marketing;
– ask to receive certain information in a portable format;
– withdraw consent where processing is based on consent; and
– complain to a data-protection regulator.
To exercise a right, contact me using the details below. I may need to verify your identity before responding. I normally respond within one month, although applicable law may allow an extension for complex requests.
If you are in the UK, you can contact the Information Commissioner’s Office (ICO). If you are in the EU/EEA, you may contact the data-protection authority in the country where you live, work, or believe an infringement occurred.
12. Children
The Website and my services are not directed at children under 16. I do not knowingly collect personal information from children without appropriate consent from a parent or guardian. If you believe a child has provided personal information, please contact me so I can review and delete it where appropriate.
13. Third-party websites and services
The Website may contain links to third-party websites, platforms, or services. I am not responsible for the privacy practices or content of those third parties. Please read their privacy policies before providing them with personal information.
14. Changes to this policy
I may update this privacy policy from time to time to reflect changes in my services, technology, legal requirements, or how I process information. The latest version will be posted on this page with the updated date.
15. Contact me
If you have a question about this policy or want to exercise a data-protection right, contact me at:
Sigrid Selzer
Email: qigongsigrid@gmail.com
Postal address: Flat 30, 2 Martin Court, Hastings, TN34 1DY, UK